High Device Streaming Latency experienced on the Platform

Incident Report for CVaaS

Resolved

A fix has been implemented and performance has returned to normal.
Posted Aug 13, 2025 - 13:23 UTC

Identified

Some impact may be user visible, such as:
* There is no data loss, however due to delay in processing streamed device data, some events such as "Device stopped streaming" or "Streaming Latency Breached Threshold" may fire. Please note that there is no data loss and all data will be processed with some delay during the impact window.
* There may be some stale data, or sporadic timeouts viewing parts of the UI.

We are currently investigating the issue and working on mitigation. Thank you for your patience.
Posted Aug 13, 2025 - 13:04 UTC
This incident affected: euwest-2 (Core Platform).
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