Resolved -
This incident has been resolved.
Aug 20, 05:09 UTC
Update -
We are continuing to monitor for any further issues.
Aug 20, 03:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 20, 03:05 UTC
Identified -
We are experiencing high device streaming latency on this affected cluster.
Some impact may be user visible, such as:
- A delay in processing streamed device data. Some events such as "Device stopped streaming" or "Streaming Latency Breached Threshold" may fire as a result of this. In this case, the device updates are behind schedule and will be processed with some delay during the impact window.
- There may be some stale data, or sporadic timeouts viewing parts of the UI.
- Some provisioning features may be delayed or timeout due to the high latency.
We are currently investigating the issue and working on mitigation. Thank you for your patience.
Aug 20, 02:54 UTC