Flow data processing outage

Incident Report for CVaaS

Resolved

Ingestion of flow data into cv-prod-euwest-2 was unavailable for approximately 12 hours. Consequently, no flow data was ingested or is currently visible for your devices during this period.

Postmortem for this incident is still pending. Our team is currently actively working on reviewing this incident, and postmortem update.
Posted Sep 02, 2025 - 05:27 UTC

Monitoring

We have identified, recovered from the main issue and now monitoring. All flow ingest should resume processing again.
Posted Sep 02, 2025 - 05:06 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 02, 2025 - 04:33 UTC

Update

We are continuing to work on resolving this issue.
Posted Sep 02, 2025 - 04:33 UTC

Update

We are continuing to work on resolving this issue.
Posted Sep 02, 2025 - 03:28 UTC

Update

We are continuing to work on resolving this issue.
Posted Sep 02, 2025 - 02:05 UTC

Update

We are continuing to work on resolving this issue.
Posted Sep 02, 2025 - 01:09 UTC

Update

We are continuing to work on resolving this issue.
Posted Sep 02, 2025 - 00:03 UTC

Update

We are continuing to resolve this issue.
Posted Sep 01, 2025 - 22:57 UTC

Identified

We have identified the core issue affecting ingest of flow updates. Unfortunately at this time we have a significant delay in accepting flow updates.
Posted Sep 01, 2025 - 22:22 UTC

Investigating

Flow data processing is currently delayed due to an issue with our ingest service. We are actively investigating the issue.
Posted Sep 01, 2025 - 17:39 UTC
This incident affected: euwest-2 (Core Platform).